Instructions for Whitelisting Our Email
 

How to Whitelist Email from FaveCrafts.com
for AOL, Yahoo, Gmail, Hotmail, Outlook,
Thunderbird, Apple Mail, Postini & More
 

To ensure that the email we send you ends up in your inbox, and isn't mistakenly sent to the junk folder, please whitelist our email address, which is mail@FaveCrafts.com.
 

Below is information on how to whitelist us with AOL, Yahoo, Gmail, Hotmail, Outlook, Apple Mail, ThunderBird and Postini. Even if your ISP or email program is not listed, with these instructions you should be able to figure out how to whitelist our email address at any ISP or with any email program.
 

Also, if you find email from mail@FaveCrafts.com in your spam or junk folder, please take that opportunity to tell your mail program that it is not spam by hitting the "not spam", "not junk" or similar button, as that will train your program to whitelist it.
 

AOL

To add mail@FaveCrafts.com to your AOL address book:

1. Open an email from us and then click the 'This Is Not Spam' button
2. Click the Mail menu and select Address Book
3. Wait for the Address Book window to pop up, then click the 'Add' button
4. Wait for the Address Card for New Contact window to load
5. Paste mail@FaveCrafts.com into the ‘Other E-Mail’ field
6. Make our "From" address, mail@FaveCrafts.com, the Primary E-Mail address by checking the appropriate box
7. Click "Save"

Apple Mail for OS X

1. First, if email from mail@FaveCrafts.com ends up in your junk folder, highlight or open it and click "Not Junk" at the top of your screen.
Then:
2. Go to Mail > Preferences from your Mail menu
3. Go to the Rules tab
4. Select Add Rule
5. Give this rule a name such as "FaveCrafts.com"
6. Create a rule that says "If any of the following conditions are met: 'From' 'Contains'" and then paste in "mail@FaveCrafts.com"
7. From the actions, select 'Move message' to mailbox 'Inbox'.
8. Click "OK"

AT&T

1. Open the e-mail message from mail@FaveCrafts.com to be able to add it to your address book.
2. Click on the “Add Address” link on the right-hand side of the message.
3. Fill out any additional information (although none is required), then click “Save.”

Comcast

1. Open the e-mail message from mail@FaveCrafts.com to be able to add it as a sender to your address book.
2. Click on the “Save Address” link next to the “From Address” at the top of the message.
3. Complete the “First Name” field and click “save entry.”

CompuServe

1. Open the e-mail message from mail@FaveCrafts.com to be able to add it as a sender to your address book.
2. Click on the “Add Address” icon on the right-side of the message box.
3. Once the “Contact Details” dialog box opens, click “Save.”

Earthlink

1.  Open the e-mail message from mail@FaveCrafts.com to be able to add it as a sender to your address book.
2.  Click on the “Add” icon in the toolbar at the top of the screen.
3.  When the “Add to Address Book” dialog box appears, click “Yes.”

Gmail

1.   Add the address to your contacts. Add the email address that is sending you email (e.g., mail@FaveCrafts.com) to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.  This is usually all you need to do.  If this does not work, or if you want another solution, go to #2 below.

2.   Mark messages as Not Spam. If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.

• In Gmail, navigate to the spam folder.
• Search for emails containing the domain you wish to whitelist (e.g., FaveCrafts.com).
• Select all the emails shown.
• Click More and then Not Spam.

3.  Create a filter for the address to tell Google to whitelist all email from a domain (only try this if options 1 and 2 above do not work).

• Click the cog icon in the top-right corner, and then Settings
• Click on Filters and then Create a new filter
• Enter the domain of the email you want to whitelist in the From field
• Click Create filter with this search
• In the box headed When a message arrives that matches this search select Never send it to spam
• Click the Create filter button

Additional Gmail Tips:

• Do not enter email addresses in both the From and To fields, as Gmail will only filter in emails that meet both criteria
• In both the From and To fields, you can enter either a specific email address or an entire domain
• To enter multiple domains in each field separate them with OR, as in “FaveCrafts.com OR FaveCrafts.com”
• Also see Google’s help on Legitimate Mail is Marked as Spam

Hotmail

To whitelist our address with Hotmail you will need to add mail@FaveCrafts.com to your Hotmail Safe List. Here's how:

1. First, if you find email from us in your Hotmail junk folder, open the email and click "Not Junk"
2. Next, check to see if the email address mail@FaveCrafts.com is on your Blocked Senders list. If you find mail@FaveCrafts.com on your Hotmail blocked senders list, select it and click on the "Remove" button.
3. Next, open your mailbox and click "Options" in the upper right hand corner
4. At the top of the page, click on the "Junk E-mail Protection" link
5. Next, click on "Safe List", which is down near the bottom
6. Copy and paste mail@FaveCrafts.com where it says "Type an address or domain"
7. Click the "Add" button

Juno/NetZero

1. Click on the “Options” link in the “Mail Toolbar.”
2. On the “Options” page, click “Safe List” on the right-hand side of the page.
3. Enter the “From Address” (i.e. mail@FaveCrafts.com) in the “Add Address to Safe List” field and click “Add.”
4. After the sender appears in the “Current Safe List” box, click “Save.”

Lotus Notes

1. Open the e-mail message from mail@FaveCrafts.com to be able to add it to your address book.
2. Click “Actions” from the top navigation.
3. Select “Tools” and click “Add Sender to Address Book.”
4. Once the dialog box appears, click “OK.”

Microsoft Outlook (General)

1. On the Tools menu, click Options
2. On the Preferences tab, click Junk E-mail
3. On the Safe Senders tab, click Add
4. Add mail@FaveCrafts.com where it says "Add address"
5. Click OK

For Outlook 2003

1. Open the e-mail message from mail@FaveCrafts.com to be able to add it to your address book.
2. Right-click “Click here to download images” in the gray bar at the top of the message.
3. Click “Add Sender to Safe Senders List” in the drop-down dialog box.
4. Once the dialog box appears, click “OK.”

For Outlook 2007

1.  Open the e-mail message from mail@FaveCrafts.com to be able to add it to your address book.
2.  Click “Actions” from the top navigation.
3.  Select “Junk E-mail” and click “Add Sender’s Domain” (mail@FaveCrafts.com)
4.  Once the dialog box appears, click “OK.”

MSN

1. Open the e-mail message from mail@FaveCrafts.com to be able to add it to your address book.
2. Click on the “Save Addresses” link in the toolbar.
3. Check the box next to your e-mail address in the “Add a contact to your address book” box and click “Save.”

Postini

You do not need to whitelist email from FaveCrafts.com in Postini unless you find it trapped in the "Junk" area by Postini.

1. Log into your Postini account
2. Look to see if any email from mail@FaveCrafts.com is listed in your Junk area
3. If you find email from mail@FaveCrafts.com in the Junk area, check the check box next to the email from mail@FaveCrafts.com
4. Click the "Deliver Selected" link at the very top of the Junk screen
5. On the next screen, click the "Approve Sender" check box next to the email from mail@FaveCrafts.com
6. Click the "Approve Selected Senders" button

SBC

1. Open the e-mail message from mail@FaveCrafts.com to be able to add it to your address book.
2. Click on the “Add to Address Book” link next to the “From Address.”
3. Once the “Add to Address Book” page opens, enter any of the additional fields if you wish. (Not required.) Then click “Add to Address Book.”

IMPORTANT NOTE: If you have enabled “Image Blocking,” you will need to take these additional steps to ensure that images appear within your e-mail messages. Otherwise, SBC will block all images – including those in messages from your trusted senders.

4. Click on “Mail Options” in the upper right corner of your browser to access the “Options” page.
5. Click on the “Save Address” link in the toolbar.
6. Click on “General Preferences” under the “Personalization” heading.
7. Go to the “Security” section and UNCHECK the box marked “Block HTML graphics in e-mail messages from being downloaded.”
8. Then click “Save” at either the top or bottom of your browser window.

Thunderbird

To whitelist in Thunderbird, you will need to add mail@FaveCrafts.com to your address book, and then set up your Thunderbird Junk Mail Controls to whitelist your address book.

1. First, if you find email from mail@FaveCrafts.com in your Junk folder, right-click on our email and choose "Mark as Not Junk"
2. Next, click the Address Book button
3. Highlight the Personal Address Book
4. Click on "New Card"
5. In the "Contact" tab of the new card, copy and paste mail@FaveCrafts.com to the email dialog box
6. Click "Ok"
7. Next, to whitelist your address book, select "Tools > Junk Mail Controls" from the drop down menu
8. Update the "White Lists" module under the "Settings" tab by selecting "Personal Address Book" from the drop down menu, and then check the box next to "Do not mark messages as junk mail"
9. Click "Ok"

Yahoo!

To whitelist mail@FaveCrafts.com with Yahoo!, you will need to set up a "filter" after first taking the following steps:

1. If you find email from mail@FaveCrafts.com is going to your Yahoo! bulk folder, open it and click "Not Spam"
2. Be sure that the address mail@FaveCrafts.com is not in your "Blocked Addresses" list. If mail@FaveCrafts.com is on your "Blocked Addresses" list, select it and click "Remove Block"

Now to create the filter:

3. Open your mail and click on "Mail Options" in the upper right hand corner
4. Select 'Filters' (in the bottom left corner)
5. On the Filters page, click "Add"
6. Select the "From header:" rule, and add "contains" and mail@FaveCrafts.com, which tells the system to put email with mail@FaveCrafts.com in your inbox and not the bulk folder.
7. Click the "Choose Folder" pull down menu and select 'Inbox'
8. Pick the Add Filter button

Updated August, 2014